Privacy Policy rebat99

1. Introduction

rebat99 ("we", "our platform" or "rebat99") is an online gambling platform operating under international licensing that provides gambling services including slots, live casino, sports betting, 4D lottery and horse racing to eligible members. We recognise the importance of privacy and make it a priority in every aspect of our operations.

This Privacy Policy explains how we collect, use, disclose, transfer and store information relating to you when you register, log in or use any services provided through the rebat99.org website. It also explains your rights regarding that personal information.

This policy applies to all users of the rebat99 platform, including prospective members browsing our website, registered members, and anyone who interacts with our customer support services.

2. Information We Collect

rebat99 collects various types of information depending on how you use our platform. This collection is divided into the following categories:

2.1 Information You Provide Directly

• Full name as shown on your identity card (MyKad) or a valid identity document
• Date of birth (for age verification purposes — you must be 21 years of age or older)
• Malaysian identity card (MyKad) number or passport number
• An active email address
• Mobile phone number
• Payment account information including e-wallet details (Touch 'n Go eWallet), DuitNow account number and FPX bank account
• Crypto wallet details (wallet address) for USDT, BTC or ETH where applicable
• Username and password of your own choosing

2.2 Information Collected Automatically

• IP address of the device used to access the platform
• Web browser type and version, and operating system
• Game activity history, including date, time, game type and bet amount
• Deposit and withdrawal transaction records, including payment method and amount
• Login and logout session data
• General geolocation information (not precise) based on IP address

2.3 Information from Third-Party Sources

In certain circumstances, we may receive information about you from third-party identity verification service providers that we use to meet our licensing requirements. This information is used solely to verify your identity and ensure regulatory compliance.

3. How We Use Your Information

Information collected by rebat99 is used for the following purposes:

• Registration and account management — to process new member registrations, verify identity and manage your account overall
• Transaction processing — to process deposits via Touch 'n Go eWallet, DuitNow, FPX online banking, USDT, BTC or ETH, and withdrawals within 15 minutes to 2 hours
• Legal and licensing compliance — to meet our international licensing obligations, including Know Your Customer (KYC) requirements and anti-money laundering measures
• Fraud prevention — to detect, investigate and prevent any fraudulent activity, misuse or money laundering on our platform
• Customer support — to enable our 24/7 support team to assist you via live chat or email in Malay and English
• Service communications — to send important information about your account, transactions, policy changes or security notices
• Platform improvement — to analyse usage patterns in aggregate in order to improve the user experience and our services overall
• Responsible gambling — to monitor betting patterns and identify signs that may require responsible gambling intervention

We do not use your information for any purpose other than those stated above without obtaining your separate consent.

4. Information Sharing and Disclosure

rebat99 does not sell, rent or trade members' personal information to any third party for marketing purposes. However, there are limited situations in which we may share your information:

4.1 Trusted Service Providers

We engage certain third-party service providers to help us operate the platform, including payment processors, identity verification service providers, and cloud service providers. All these third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

4.2 Legal and Regulatory Requirements

We may disclose your information to government authorities, regulatory bodies, or law enforcement when we are required to do so by law, court order, or our international licensing requirements. This includes investigations related to money laundering or financial fraud.

4.3 Business Transfers

In the event of any merger, acquisition, or transfer of business assets, user information may form part of the transferred assets. In such circumstances, we will notify you through a clear notice before your information becomes subject to a different privacy policy.

5. Data Security

The security of your personal information is rebat99's highest priority. We implement a range of comprehensive technical and organisational security measures to protect your data:

• Data encryption during transmission using industry-standard protocols
• Encryption of data stored in our databases
• Role-based access control — only authorised staff may access member personal data
• Continuous security monitoring and periodic audits of our systems
• Two-factor authentication procedures available for member accounts
• Regular data security training for all staff who handle user data
• A tested incident response plan to address any potential data breaches

Although we take all reasonable steps, no security system is entirely foolproof. You are also responsible for keeping your rebat99 account password secure and not sharing it with anyone.

6. Cookies and Tracking Technologies

rebat99 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files stored on your device when you browse our website.

Types of cookies we use:

• Session Cookies: Required to maintain your login session while using the platform. These cookies are deleted automatically when you close your browser.
• Preference Cookies: Store your personal settings such as language choice and display preferences.
• Analytics Cookies: Help us understand how users interact with our platform in aggregate, for the purpose of service improvement.
• Security Cookies: Used to detect and prevent fraudulent activity and to keep your session secure.

You can control or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the rebat99 platform and your user experience.

7. Your Rights

As a rebat99 member, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you
• Right of Rectification: You may request that we correct any information that is inaccurate or incomplete
• Right of Erasure: In certain circumstances, you may request that we delete your personal information, subject to our legal record-keeping obligations
• Right to Object: You may object to the processing of your information for certain purposes
• Right to Restrict Processing: You may request that we limit how we use your data in certain situations
• Right to Data Portability: You may request your information in a machine-readable format

To exercise any of the above rights, please contact our customer support team via 24/7 live chat or email at [email protected]. We will process your request in accordance with the established procedures.

8. Data Retention Period

rebat99 retains your personal information for as long as your account is active or as long as necessary to provide services to you. There are several important considerations regarding retention periods:

• Financial transaction records are retained for the minimum period required by licensing requirements and anti-money laundering laws
• After account closure, certain information may still be retained for the period required for legal compliance, dispute resolution, or fraud prevention
• Records of communications with customer support are retained to assist with any follow-up or disputes

When your information is no longer needed and there is no legal obligation preventing its removal, we will securely delete or anonymise that information.

9. Children's Privacy and Age Restrictions

The rebat99 platform is intended exclusively for individuals aged 21 and above. We do not accept registrations from, or knowingly collect personal information from, individuals under the age of 21.

If we find that we have collected information from an underage individual without our knowledge, we will take immediate steps to delete that information and close the account in question. Our age verification process is designed to prevent registration by individuals who do not meet the required age limit.

10. Changes to the Privacy Policy

rebat99 reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, industry practice, or business requirements. When significant changes occur, we will:

• Update the "Last updated" date shown at the top of this document
• Display a clear notice on the rebat99 platform's main page
• Send a notification by email to the address registered in your account

Your continued use of the rebat99 platform after the changes take effect constitutes your acceptance of the updated version of the Privacy Policy. We encourage you to review this policy periodically.

11. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way rebat99 handles your personal information, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the rebat99 platform — in Bahasa Melayu and English
• Email: [email protected]

Our support team will process your privacy-related requests and respond within a reasonable time. For requests related to user rights as stated in Section 7, please provide your full name and account number to speed up the verification process.